Independent consulting across Customer Success, Operations, Process Optimisation, and Software Licence Advisory — drawing on 15+ years leading enterprise SaaS portfolios.
Each service area draws on deep hands-on experience. Pick the one that fits what you're facing, or get in touch and we'll work out where to start.
Build the onboarding, adoption, and retention engine that protects revenue and compounds expansion — from strategy through to hands-on delivery.
Customer Success consulting →Turn fragmented teams, systems, and processes into one operating model. Post-merger integration, cost reduction, and multi-country operations.
Operations consulting →Identify where process is creating cost and friction, and redesign it so the business moves faster with less waste and fewer exceptions.
Process Optimisation →Independent OpenText and SAP licence reviews. Know your compliance position before the audit finds it for you — and protect your patch access.
Licence Advisory →"I work hands-on and independently. The goal is never a strategy document — it's a working retention engine, a unified operating model, or a clean licence position, and a team that can run it long after the engagement ends."Sean O'Callaghan — Independent Consultant, AppsOCall
The first conversation is free and there's no obligation. Use the address that fits your situation, or just pick one — I'll point you in the right direction.
For enquiries about Customer Success, Operations & Integration, or Process Optimisation consulting.
For OpenText and SAP licence review enquiries. All information treated in strict confidence.
Licence Advisory →🔒 All enquiries treated in strict confidence · UK-based, available remotely and internationally · Typically respond within one business day